The Change From Doing To Getting It Done

Charlottesville

April 21, 2022

Thanks to my friend Chuck for sharing this Pearl of wisdom.

It reminded me of the challenge I faced when I evolved from “being a doer” to managing people. Or as I came to refer to it “from doing to getting it done.”

The most rewarding aspect of my career was managing a group of people. I was lucky in that early in my career, most of my work was as a project manager in a matrix organization. I had to have folks do things when they were not under my direct supervision. I found that role to be very comfortable because I think it allowed me to use my philosophy of team work and preference for not being the center of attention. The challenge for me was handling conflict; I would initially dance around it hoping it would disappear. I learned over time that the best way to address conflict is with a small, soft stick, communication and honesty.

Later, in another job when I had received accolades as a doer, I was promoted to managing people., people who would be doing what I had done. Initially, I was like Jerry West when he became a coach — I expected my reports to do what I did the way I had done it. In other words, micro management. I still shudder when I think about that time. But thanks to open communication with my team, I learned to back off and take ownership. They were happier and I was less stressed. And honestly they often solve problems probably better than I could have. I always had their back and I was always there to coach.

My mantra during those days — which I wrote on a 2x2 — was “communication and commitment.” Do what you say you are going to do by the time you commit to or let me know otherwise ahead of time.” My team knew I did not like surprises — good or bad, but particularly good.

I ended up leading an organization that managed 36 power plants with $1 billion per year in revenue. It was a great job and I think I was really good at it. You know you’re doing ok when your boss — the CEO — tells you you are good with people and could I help him get better.

I wasn’t prepared for that to end in my mid 40s. I thought I had a great career in front of me. Things change that are outside of our control. I was bummed and pissed and held a grudge for far too long. I never found another job as good as that one.

Given that experience, you think I’d be better at letting go. Still learning that skill.

I ramble on. Managing people and getting excellent results is not all that hard. Be a coach and let your players play the game.